Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
I actually find this software cumbersome to use and impossible to get technical support for when it doesn't work, which is often.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
Total lack of support, total lack of interest in customers, after they get your money, total lack of anything remotely approaching interest when their product doesn't work properly, which is often.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome.
GetApp
Customizing the system is difficult without in depth training.
GetApp
To add a cost in the PO and then have to change it in the parts master is ridiculous; it should update automatically.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
Jonas software is reliable and gets the job done. The functions of the software meets the business need.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
This software tends to be rather finicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss. I've dealt with very helpful and completely useless support agents when reaching out for help.
Software Advice
They apparently have an excellent sales team.
Trust Radius
Project Management screens. User-friendly with the ability to look at the project summarized, or drill down to more detail.
Trust Radius
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius
Contact management. Clumsy and not user-friendly.
Trust Radius
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Very user friendly for our business, we really enjoy the superb customer service and their case logging system for issues is a well oiled machine. The training our company has encountered has been very helpful also.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
I haven't really come across many downsides. One thing I did notice with our new version is the ability to preview before posting which seems a little annoying at first, but the concept is safer for accounting practices.
G2
