Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
Customizing the system is difficult without in depth training.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
They apparently have an excellent sales team.
Trust Radius
Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise.
Trust Radius
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius
Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve.
Trust Radius
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
