Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because it has all what we need and its so easy to use.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
They have ignored ALL requests for any sort of reimbursement. I could not use their software.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
GetApp
Customizing the system is difficult without in depth training.
GetApp
After investing in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
if it worked properly the feature set seems nice.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
reports are VERY basic - extra fees - didn't function for us.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The paper free process made it really easy to automate my systems of use across various platforms. Overall really enjoyed using this program and would recommend
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
There wasn't anything I disliked about Husky, I just wish it was easier to contact their support sales teams to address questions when needed! Overall great work.
G2