Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
Over all simple to use and I like that it syncs instantly
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The fact that I can’t look up a job by typing in the job number. I must type in the assigned w#. In order to find that I must scroll through 100+jobs to find it
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Ease of use. It works well. The system captures what we require
GetApp
Customizing the system is difficult without in depth training.
GetApp
A few glitches once and awhile but overall pretty good
GetApp
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
FieldEquip's inspection and compliance module is the best. We are using it for almost a year and managing all our safety compliance through this.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
App needs to add more inbuilt integrations
G2
