Sales-Force vs FieldConnect

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FieldConnect vs Sales-Force

Sales-Force vs FieldConnect Comparison

FieldConnect vs Sales-Force Comparison

Change

4/5

Visit Website Sales-Force

Change

FieldConnect

4.3/5

Visit Website FieldConnect

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

FieldConnect

FieldConnect is a flexible, mobile solution for field service employees, dispatchers, contractors, management, and customers. It enables field service teams by providing cutting-edge mobile solutions tailored to the needs of field service enterprises. FieldConnect has been igniting improved workflows, creating simple engaging interfaces for technicians, generating expeditious invoicing procedures for accounting, and increasing dispatcher efficiency since 2002. Dexter + Chaney, Microsoft, Sage, Viewpoint, and... Read more

Rating Comparisons

Overall

4/5

4.3/5

Features

4.3/5

3.5/5

Customer Support

4.1/5

4.8/5

Pricing Score

4/5

4.7/5

Mobile App

3.7/5

4.3/5

Ease of Use

4/5

4.7/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.5/5

4.8/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations
Capterra

GetApp

4.2/5

4.8/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
GetApp

Software Advice

4.5/5

4.8/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
Software Advice

4.1/5

4.3/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros