Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
I like how easy it is to navigate and everything it offers.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
I haven't found anything so far that I don't like.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Very user friendly and has great features. Adding customers, contracts and payments with ease.
GetApp
Customizing the system is difficult without in depth training.
GetApp
That all my emails to clients go to spam as I cannot figure out how to link my email directly to estimates and follow up emails.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
There is a few areas I liked most about this software. Customer service is a personal experience with quick and custom tailer help to my specific needs for the software. Also they offer help with other areas of my business like finding the best insurance and workers compensation for my industry.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
I don't have any comments for this section.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Contractor + has helped me get much more organized which in turn makes me look more professional.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
I haven't really found anything to complain about with it. It's easy to implement and use and has so many features that it's an all-in-one product for my business. The workers didn't like the fact that everything can be tracked if I decide to monitor things that way.
G2