Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Nothing, they suck at everything. They can't help you with anything.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2