Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The initial challenge is determining the depth at which to utilise this software most effectively. Whenever an organisation chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
The cost per user is steep for small businesses.
GetApp
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
I can oversee my workload, prioritize and update jobs as needed, and set filters to speed up visibility for my needs. I like the notifications that are what are really helpful for my day to day work schedule. Also, others on my team have visibility to my work load so we avoid doubling up doing the same job.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
I am still learning this program daily, so I can't specify anything I dislike. I constantly find little tricks that help streamline my personal needs and the companies. Occasionally on small tasks I feel that I spend more time entering data than I do just doing the work.
G2
