Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The bad part is you have to try the software to see how it works so you tie up hundreds of hours of inputting your data.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
This error will cost me hundreds of hours and thousands of dollars to move my data.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
Job reports are great to be able to go back on jobs and find out what was done and go over site pictures.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
Technicians are so limited in their permissions which is not ideal for empowered employees or small shops.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import/Export Data, Multi-Language, Reporting, Resource Management, and Task Management
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Need Mac however outsider Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are justified, despite all the trouble
G2