Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
One of the best things that our organization enjoys is the ability to customize the software.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
I love the fact that with servman you can use it to sched appts, create jobs, save customer files, upload documents very easily.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
The only thing i dislike about servman is when the server is down, its down for awhile.
G2