Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Their system is very user friendly and I love the customization for their format.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
I like that everything can be managed in one spot.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
The calendar in mobile app will be useful.
G2
