Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
It is a very complicated process that they hide during the demos.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2
