Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
We were very excited to get started with a package that seemed like it would be a powerful tool to reduce our office work.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The integration to Quickbooks online always has issues. The balance between programs is always wrong.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
The features of the system and integration with other software.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
The customer service made me feel like our account wasn't a priority. They also removed tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Filtering for data and getting accurate data in reports or lookups is sometimes difficult.
G2
