Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
The functions of being a dispatching and accounting system just works. Nothing really fancy but work well for what it is.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Lack of reports or being able to be reactive to changes. Everything costs more money is custom. You want to know how much each individual tech made each week or month that will be x amount of money to program that. Those sorts of responses to what should be basic functions are not there. Also a lot of downtime issues and lack of support. Very slow Response times.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
We have been using this software for 20 years. We have no complaints.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
We have been using this software for 20 years. We have no complaints.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The software has made progress in its 3.0 version promptly addressing bugs and issues. It requires some effort to locate account information it also offers a range of features and is easy to learn.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
It does require an expert user to resolve any problems. It may not cater to every businesss requirements. Relying on external references for understanding its functionality poses challenges.
G2
