Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The tool needs specific resource for installation and configuration
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
The tool needs specific resource for installation and configuration
GetApp
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
The user interface complications and crashes a lot too many features all working at once
G2
