Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
I actually find this software cumbersome to use and impossible to get technical support for when it doesn't work, which is often.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Total lack of support, total lack of interest in customers, after they get your money, total lack of anything remotely approaching interest when their product doesn't work properly, which is often.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
To add a cost in the PO and then have to change it in the parts master is ridiculous; it should update automatically.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
Jonas software is reliable and gets the job done. The functions of the software meets the business need.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
This software tends to be rather finicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss. I've dealt with very helpful and completely useless support agents when reaching out for help.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Very user friendly for our business, we really enjoy the superb customer service and their case logging system for issues is a well oiled machine. The training our company has encountered has been very helpful also.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
I haven't really come across many downsides. One thing I did notice with our new version is the ability to preview before posting which seems a little annoying at first, but the concept is safer for accounting practices.
G2
