Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Love the scheduling of estimates and the ease to convert to an approved project. And the support team is top class.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
I just like the ease of use and the organisation of it. Keeps me organised and helps me accomplish more
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Great customer service. I also find the software very easy to use for my office staff and my employees in the field. Of course, we have some growing pains as we have been with a software company for several years now, But they have always been great about getting any problem we have corrected with in a timely manner.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
So the problems I have had would be with the Maintenance program feature which is a bit clumsy at the time but have grown leaps and bounds from when the maintenance side started.
G2
