Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
The only problems we have had is with staff not being trained properly to use all the features.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
On site information can be overwritten or falsified because the timer is manually started.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
Customer detail provision, Timesheet report Audio feature
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
It's buggy and has loads of problems, says it saves when I haven't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Really easy to import customers from accounting software or adding them manually. Job & staff planning is simple and can be made recurring indefinitely unlike most CSM software.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Price is rather high but then you get what you pay for
G2
