Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
This has gone from bad to worse. Nobody returns phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
Make a mistake a
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
You can enter in inspection information and keep records for each customer.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Does not allow you to enter in time from your technicians.
G2
