Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Very poor customer service. They do not reply to complaints.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2