Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Great FSM platform for our business as well as many of our industry partners.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Software is a little bulky and takes time to learn, but other than that it is great.
Capterra
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
Many of which are completely missing from similar software.
GetApp
Comprehensive CRM package at a reasonable price.
Software Advice
The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
Lacking a Drag and Drop feature and project management.
Software Advice
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
Many of which are completely missing from similar software.
G2
