Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Very disappointed with every customer interaction.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
It keeps the technicians on task
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
The program could be more user friendly to get it set up
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
The user interface and design is straightforward and mostly easy to navigate
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Too many steps to get to one change. it could be simplified.
G2
