mhelpdesk vs Workiz

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Workiz vs mhelpdesk

mhelpdesk vs Workiz Comparison

Workiz vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Workiz

4.2/5

Visit Website Workiz

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Workiz

Workiz is the leading field service management platform for small and medium sized businesses. it's designed by and for field service professionals, so you can trust it. more than 110,000 pros in north america use it. Field service professionals can expand their business using workiz. field service businesses can manage their scheduling, billing, payment processing, and other tasks with the help of workiz's user-friendly platform.... Read more

Rating Comparisons

Overall

4.1/5

4.2/5

Features

4.6/5

4.2/5

Customer Support

4.4/5

4.5/5

Pricing Score

3.9/5

4.5/5

Mobile App

3.6/5

3.75/5

Ease of Use

4.3/5

4.5/5

Popularity

4/5

4.3/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Super simple and user friendly. Very easy to navigate through.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Customer service is unhelpful with a very poor attitude. Tech support is poor with a poor attitude.
Capterra

GetApp

4.3/5

4.6/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
GetApp

Software Advice

4.3/5

4.6/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Very easy to operate and see exactly where, when and what you finished. I like of a job isn't finished unless you know why it's not finished
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

trouble understanding the estimate vs job input.
Software Advice

4.0/5

4.6/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

The Workiz program is simple, straightforward and easy to use. The best thing about the product is it has integrations that work well with other programs, this allows you to focus on running the business and not learning the program.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow.which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever.
G2