mhelpdesk vs Verizonconnect

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Verizonconnect vs mhelpdesk

mhelpdesk vs Verizonconnect Comparison

Verizonconnect vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Verizonconnect

3.3/5

Visit Website Verizonconnect

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Verizonconnect

Verizonconnect is a very comprehensive field service management software, this software has been specially developed to make field operations effective. Every feature has been designed in such a way without any error that any field businessman can use it properly for his field work and manage all his work digitally. Because this software has been created to complete important tasks like tracking, scheduling and reporting in a systematic manner. The most special feature of this software is real time tracking,... Read more

Rating Comparisons

Overall

4.1/5

3.3/5

Features

4.6/5

3.9/5

Customer Support

4.4/5

2.7/5

Pricing Score

3.9/5

2.8/5

Mobile App

3.6/5

3.5/5

Ease of Use

4.3/5

3.4/5

Popularity

4/5

3.8/5

Pros and Cons

Capterra

4.3/5

3.2/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra

GetApp

4.3/5

3.2/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp

Software Advice

4.3/5

3.2/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice

4.0/5

3.8/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Nothing, they suck at everything. They can't help you with anything.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2