mhelpdesk vs Verizonconnect

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Verizonconnect vs mhelpdesk

mhelpdesk vs Verizonconnect Comparison

Verizonconnect vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Verizonconnect

3.3/5

Visit Website Verizonconnect

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Verizonconnect

Verizon Connect gives businesses the knowledge and insights they need to streamline their processes and spur expansion. Verizon Connect properly assesses a user's fleet's performance through a cloud-based, end-to-end solution, reveals hidden expenses and potential for greater efficiency, and gives users the tools they need to manage service more effectively with real-time alerts and data. Verizon Connect meets your expectations whether you want to monitor safety, compliance, or productivity in an effectiv... Read more

Rating Comparisons

Overall

4.1/5

3.3/5

Features

4.6/5

3.9/5

Customer Support

4.4/5

2.7/5

Pricing Score

3.9/5

2.8/5

Mobile App

3.6/5

3.5/5

Ease of Use

4.3/5

3.4/5

Popularity

4/5

3.8/5

Pros and Cons

Capterra

4.3/5

3.2/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra

GetApp

4.3/5

3.2/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp

Software Advice

4.3/5

3.2/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice

4.0/5

3.8/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Nothing, they suck at everything. They can't help you with anything.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2