mhelpdesk vs Upkeep

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Upkeep vs mhelpdesk

mhelpdesk vs Upkeep Comparison

Upkeep vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Upkeep

4.2/5

Visit Website Upkeep

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Upkeep

UpKeep is a leading computerized maintenance management system (CMMS), this field service software is designed for mobile devices. This software allows users to easily create, manage, and complete work orders. UpKeep also provides the facility to create custom checklists, which are useful for inspections, regular calibration, and other processes. This software provides the facility to track inventory levels, ensure the availability of spare parts, and manage stock effectively, and this facility ensures that ... Read more

Rating Comparisons

Overall

4.1/5

4.2/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.5/5

Mobile App

3.6/5

3.7/5

Ease of Use

4.3/5

4.6/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.7/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The initial challenge is determining the depth at which to utilise this software most effectively. Whenever an organisation chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.
Capterra

GetApp

4.3/5

4.6/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

The cost per user is steep for small businesses.
GetApp

4.0/5

4.5/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

I can oversee my workload, prioritize and update jobs as needed, and set filters to speed up visibility for my needs. I like the notifications that are what are really helpful for my day to day work schedule. Also, others on my team have visibility to my work load so we avoid doubling up doing the same job.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

I am still learning this program daily, so I can't specify anything I dislike. I constantly find little tricks that help streamline my personal needs and the companies. Occasionally on small tasks I feel that I spend more time entering data than I do just doing the work.
G2