mhelpdesk vs Synchroteam

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Synchroteam vs mhelpdesk

mhelpdesk vs Synchroteam Comparison

Synchroteam vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Synchroteam

3.45/5

Visit Website Synchroteam

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Synchroteam

Synchroteam field service management software is a progressive and customizable solution for businesses that helps field businesses easily manage, track and automate their job operations. The software is specifically designed for businesses that want to scale their field services to make them more efficient, organized and customer-centric. The real-time location tracking feature of Synchroteam software allows managers to view the live location of field employees. This ensures that the job is done at the righ... Read more

Rating Comparisons

Overall

4.1/5

3.45/5

Features

4.6/5

4.2/5

Customer Support

4.4/5

4.2/5

Pricing Score

3.9/5

4.3/5

Mobile App

3.6/5

Ease of Use

4.3/5

Popularity

4/5

3.7/5

Pros and Cons

Capterra

4.3/5

4.4/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The bad part is you have to try the software to see how it works so you tie up hundreds of hours of inputting your data.
Capterra

GetApp

4.3/5

4.4/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

This error will cost me hundreds of hours and thousands of dollars to move my data.
GetApp

Software Advice

4.3/5

4.4/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Job reports are great to be able to go back on jobs and find out what was done and go over site pictures.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Technicians are so limited in their permissions which is not ideal for empowered employees or small shops.
Software Advice

4.0/5

4.4/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import/Export Data, Multi-Language, Reporting, Resource Management, and Task Management
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

Need Mac however outsider Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are justified, despite all the trouble
G2