Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra
At times, there seems to be a delay in the connection.
Capterra
There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Love the ability for the employees in the field and in the office to share and enter data.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.
G2
