Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Skedulo has enabled us to scale, control and communicate with our team in an efficient and professional manner. Its ease of use continues to impress us even after 4 years and their mission for continuous improvement means the app is always being enhanced.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Nothing, the software fulfils all we need from it.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
One of the best applications to use from a mobile perspective as they have made it real simple, fast, reliable and no breakage during work on the mobile application. Their customer support is great.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
They need to make few updates from time to time on the maps therefore it is an issue.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
One of the best applications to use from a mobile perspective as they have made it real simple, fast, reliable and no breakage during work on the mobile application. Their customer support is great.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
They need to make few updates from time to time on the maps therefore it is an issue.
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Provides enough tabs to get all the information to our phlebotomists.
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
It would be nice to have a way to communicate directly through the app. Like a live chat option open from us to our phlebotomist Skedulo users.
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
The tool for marking days complete is simple but if there was a reminder notification to mark when you start a job that would be helpful.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
I wish that the notifications for new jobs would be in chronological date order. Randomness is difficult. I also wonder if there is a way to approve jobs for the entire year. Having jobs sitting in notifications and not populating on your calendar makes it easy to miss something which could be catastrophic for business.
G2
