Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
The software has been great and has performed as described. The integration team has been awesome as well.
Capterra
At times, there seems to be a delay in the connection.
Capterra
From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The Quote features and catalogue worked well
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Time entering, looking back on jobs, live time costing
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Good webinars
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
Ability to create leave forms for the employees (to my best knowledge, this doesn't exist)
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2
