mhelpdesk vs ServMan

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ServMan vs mhelpdesk

mhelpdesk vs ServMan Comparison

ServMan vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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ServMan

4.04/5

Visit Website ServMan

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

ServMan

ServMan by WorkWave is a configurable ERP enterprise work order management and accounting system available for operating and managing service-based businesses across the field service industry, particularly those in the HVAC, plumbing, electrical and elevator industries. ServMan includes an integrated development environment (IDE), allowing administrators to add business-specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organi... Read more

Rating Comparisons

Overall

4.1/5

4.04/5

Features

4.6/5

4.0/5

Customer Support

4.4/5

Pricing Score

3.9/5

3.8/5

Mobile App

3.6/5

Ease of Use

4.3/5

4.1/5

Popularity

4/5

3.9/5

Pros and Cons

Capterra

4.3/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.
Capterra

GetApp

4.3/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

One of the best things that our organization enjoys is the ability to customize the software.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
GetApp

Software Advice

4.3/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
Software Advice

4.0/5

5.0/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

I love the fact that with servman you can use it to sched appts, create jobs, save customer files, upload documents very easily.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons