mhelpdesk vs ServiceWorks

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ServiceWorks vs mhelpdesk

mhelpdesk vs ServiceWorks Comparison

ServiceWorks vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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ServiceWorks

3.6/5

Visit Website ServiceWorks

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

ServiceWorks

ServiceWorks is the Best internet scheduling platform for any business. Get instant booking, booking from customer entry or simply on your own in the administrative center. ServiceWorks is one finished platform for scheduling and dispatch. With every one of the elements you get astounding customer service For nothing. The onboarding to the site is made EASY and PAINLESS as we import all your customer and cost list information. Regardless of what service you offer we have an answer for you. We offer end to en... Read more

Rating Comparisons

Overall

4.1/5

3.6/5

Features

4.6/5

4/5

Customer Support

4.4/5

4.1/5

Pricing Score

3.9/5

3.8/5

Mobile App

3.6/5

2.5/5

Ease of Use

4.3/5

3.6/5

Popularity

4/5

3.7/5

Pros and Cons

Capterra

4.3/5

3.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Their system is very user friendly and I love the customization for their format.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra

GetApp

4.3/5

3.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp

Software Advice

4.3/5

3.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

I like that everything can be managed in one spot.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice

4.0/5

3.5/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons