mhelpdesk vs ServiceTrade

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ServiceTrade vs mhelpdesk

mhelpdesk vs ServiceTrade Comparison

ServiceTrade vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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ServiceTrade

3.95/5

Visit Website ServiceTrade

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

ServiceTrade

ServiceTrade is a field service software platform that offers a powerful and user-friendly business solution that helps service-based businesses operate in a streamlined manner, enhance the business experience of the customers served, and better business management. It also allows businesses to organize and access customer contact information, their service history, and ongoing projects, in addition to providing a centralized customer database. Advanced customer communication features such as real-time updat... Read more

Rating Comparisons

Overall

4.1/5

3.95/5

Features

4.6/5

3.5/5

Customer Support

4.4/5

4.7/5

Pricing Score

3.9/5

4.5/5

Mobile App

3.6/5

2.7/5

Ease of Use

4.3/5

4.5/5

Popularity

4/5

3.8/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

It is a very complicated process that they hide during the demos.
Capterra

GetApp

4.3/5

4.6/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp

Software Advice

4.3/5

4.6/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice

4.0/5

4.5/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2