Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
At times, there seems to be a delay in the connection.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Initial Scheduling, Price Book
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
Quickbooks integration, Emergency Customer service availability
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
