mhelpdesk vs Service-max

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Service-max vs mhelpdesk

mhelpdesk vs Service-max Comparison

Service-max vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Service-max

3.8/5

Visit Website Service-max

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Rating Comparisons

Overall

4.1/5

3.8/5

Features

4.6/5

3.9/5

Customer Support

4.4/5

4.1/5

Pricing Score

3.9/5

3.8/5

Mobile App

3.6/5

3.5/5

Ease of Use

4.3/5

4/5

Popularity

4/5

3.7/5

Pros and Cons

Capterra

4.3/5

4.2/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

GetApp

4.3/5

4.2/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Software Advice

4.3/5

4.2/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Trust Radius

4.2/5

2.5/5

Pros

mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius

Pros

Drastically expanding the time it takes to perform essential job functions
Trust Radius

Cons

mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius

Cons

ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius

4.0/5

3.7/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons