Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
We were very excited to get started with a package that seemed like it would be a powerful tool to reduce our office work.
Capterra
At times, there seems to be a delay in the connection.
Capterra
The integration to Quickbooks online always has issues. The balance between programs is always wrong.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The features of the system and integration with other software.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
The customer service made me feel like our account wasn't a priority. They also removed tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Service Autopilot has a user-friendly interface that is easy to navigate, making it a great choice for landscape organisations.
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
Users have reported that the system is overcomplicated and requires hours of setup and customization even for simple tasks.
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Filtering for data and getting accurate data in reports or lookups is sometimes difficult.
G2
