mhelpdesk vs Sera

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Sera vs mhelpdesk

mhelpdesk vs Sera Comparison

Sera vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Sera

4.24/5

Visit Website Sera

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Read more

Rating Comparisons

Overall

4.1/5

4.24/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.4/5

Mobile App

3.6/5

Ease of Use

4.3/5

4.4/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.3/5

4.6/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.3/5

4.6/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2