mhelpdesk vs Sera

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Sera vs mhelpdesk

mhelpdesk vs Sera Comparison

Sera vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Sera

4.24/5

Visit Website Sera

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Sera

Sera helps little to moderate sized HVAC, plumbing, and electrical businesses make more money by cutting as the day progresses to-day confusion and assisting centre around the most elevated esteem with working. Sera assists entrepreneurs with focusing just on the main thing, making it more straightforward to prepare new staff, decrease turnover, and quit depending entirely on the one staff member who knows how to function the product. Sera was made with the fundamental standard of assisting private workers... Read more

Rating Comparisons

Overall

4.1/5

4.24/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.4/5

Mobile App

3.6/5

Ease of Use

4.3/5

4.4/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.3/5

4.6/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.3/5

4.6/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2