mhelpdesk vs ReachOut Suite

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ReachOut Suite vs mhelpdesk

mhelpdesk vs ReachOut Suite Comparison

ReachOut Suite vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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ReachOut Suite

3.66/5

Visit Website ReachOut Suite

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

ReachOut Suite

The ReachOut suite of tools provides field managers and workers with the essential resources for task assignment, planning, execution, and monitoring. It seamlessly connects back-office and field personnel through a cloud-based platform. With a range of field service management features like ticketing, GPS tracking, checklists, Kanban workflow boards, and calendar scheduling, field workers and supervisors can efficiently organise their daily activities. ReachOut offers a robust web backend and user-frien... Read more

Rating Comparisons

Overall

4.1/5

3.66/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.9/5

Mobile App

3.6/5

Ease of Use

4.3/5

4.7/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

As with any new program, having to input all of our information took time, but was totally worth it!
Software Advice

4.0/5

4.2/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

This fantastic new software integrates video marketing, lead generation and email marketing. It effectively customises email and increases the open rate of cold emails.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons