Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
Capterra
At times, there seems to be a delay in the connection.
Capterra
The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
As with any new program, having to input all of our information took time, but was totally worth it!
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
This fantastic new software integrates video marketing, lead generation and email marketing. It effectively customises email and increases the open rate of cold emails.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The video credit is deducted when the video is generated, not downloaded.
G2
