Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
At times, there seems to be a delay in the connection.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Comprehensive CRM package at a reasonable price.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
