mhelpdesk vs Oracle

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Oracle vs mhelpdesk

mhelpdesk vs Oracle Comparison

Oracle vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Oracle

3.8/5

Visit Website Oracle

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Oracle

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution.... Read more

Rating Comparisons

Overall

4.1/5

3.8/5

Features

4.6/5

Customer Support

4.4/5

3/5

Pricing Score

3.9/5

3/5

Mobile App

3.6/5

3.5/5

Ease of Use

4.3/5

5/5

Popularity

4/5

Pros and Cons

Capterra

4.3/5

5.0/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The tool needs specific resource for installation and configuration
Capterra

GetApp

4.3/5

5/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

The tool needs specific resource for installation and configuration
GetApp

4.0/5

3.6/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons