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mhelpdesk vs OctopusPro

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OctopusPro vs mhelpdesk

mhelpdesk vs OctopusPro Comparison

OctopusPro vs mhelpdesk Comparison

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About Software

mhelpdesk
mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more
OctopusPro
With OctopusPro, a cloud-based service management solution, you are able to handle clients, leads, estimates, bookings, invoices, payments, comments, and reviews in addition to your staff and field workers. OctopusPro also gives you access to all the features and resources you need to run and expand your business. Assisting you in lowering administrative and operational costs, improving communication between your office, field staff, and clients, and increasing conversions and customer retention. Users c... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Features
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.6/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.4/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Pricing Score
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.9/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Mobile App
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.6/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Ease of Use
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Popularity
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.

Capterra
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Capterra
Cons

At times, there seems to be a delay in the connection.

Capterra
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.

GetApp
Pros

OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service

GetApp
Cons

System is EXTREMELY LIMITED in what it can actually do.

GetApp
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Software Advice
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Software Advice
Cons

Sometimes slow response times and difficulty resolving technical issues.

Software Advice
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Software Advice
G2 img
G2
star-iconstar-iconstar-iconstar-iconblank-star-icon 4.0/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Super simple and easy to use, good reporting and easy scheduling

G2
Pros

offer a free trial and also many premium plans who fix for small and big teams as well, the starting price is very ship, so you do not need to pay a big amount of many per month for 1 to 5 users, octopuspro also counts with an integrated payment system, very easy to set up

G2
Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.

G2
Cons

The process of setup takes a little more longer, there are so many advanced features and that is why it takes so much time to configure it, about the calendar we are very satisfied about it, but we could be better is they could add a drag and drop function to it

G2

mhelpdesk vs. OctopusPro Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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