Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.
Capterra
At times, there seems to be a delay in the connection.
Capterra
It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
offer a free trial and also many premium plans who fix for small and big teams as well, the starting price is very ship, so you do not need to pay a big amount of many per month for 1 to 5 users, octopuspro also counts with an integrated payment system, very easy to set up
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The process of setup takes a little more longer, there are so many advanced features and that is why it takes so much time to configure it, about the calendar we are very satisfied about it, but we could be better is they could add a drag and drop function to it
G2
