Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package.
Capterra
At times, there seems to be a delay in the connection.
Capterra
This limitation might require manual data entry or additional workarounds to synchronise information with other software used in the organisation.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
It has been easy to use and the functionality is good for our purposes. Service also has been very good and quick to respond.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
The app on my phone does not work as well as it does on my tablet.
GetApp
Super simple and easy to use, good reporting and easy scheduling
G2
We use mobiworks for inventory, work orders, and invoicing. All of our products, services, and customers are linked to our QBO account so we are able to create, dispatch, and invoice customers directly from the field. We were using paper invoicing before Mobiworks, and it has been a game changer. We are able to track inventory from vendors, to the warehouse, and finally to the service vehicles.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
We were a bit overwhelmed by the customization options within the program, but we are happy with the support team, and they're available to customise options and help with coding solutions as issues arise. The web help centre could use more articles and videos.
G2
