Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
QuickBooks integration is seamless. The ease of the program and the bonus low-cost is amazing.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Does not work correctly most of the time, confusing to use with too many steps to set up service calls.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Easy to manage and very helpful everywhere (office, on a field)
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Some features are on PC but not on mobile.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The ability to store everything together.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Easy-to-use / Easy-to-learn cloud application
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
More ability to customise templates (like adding additional artwork, pictures)
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details).
G2
