Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise.
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve.
Trust Radius
Super simple and easy to use, good reporting and easy scheduling
G2
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
