Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because it has all what we need and its so easy to use.
Capterra
At times, there seems to be a delay in the connection.
Capterra
They have ignored ALL requests for any sort of reimbursement. I could not use their software.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
After investing in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
if it worked properly the feature set seems nice.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
reports are VERY basic - extra fees - didn't function for us.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
The paper free process made it really easy to automate my systems of use across various platforms. Overall really enjoyed using this program and would recommend
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
There wasn't anything I disliked about Husky, I just wish it was easier to contact their support sales teams to address questions when needed! Overall great work.
G2
