Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Love the scheduling of estimates and the ease to convert to an approved project. And the support team is top class.
Capterra
At times, there seems to be a delay in the connection.
Capterra
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
I just like the ease of use and the organisation of it. Keeps me organised and helps me accomplish more
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
Great customer service. I also find the software very easy to use for my office staff and my employees in the field. Of course, we have some growing pains as we have been with a software company for several years now, But they have always been great about getting any problem we have corrected with in a timely manner.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
So the problems I have had would be with the Maintenance program feature which is a bit clumsy at the time but have grown leaps and bounds from when the maintenance side started.
G2
