Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Pros
It is a great tool for the IT departments to use. It even saves details from Email sent by creator.
Capterra
Cons
At times, there seems to be a delay in the connection.
Capterra
Cons
It is not very user friendly for business users. Only the ticket requestor on business side can update the ticket without any help from the IT Help Desk.
Capterra
mhelpdesk vs. GoServicePro Features
Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal