Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
I love working with this software. Their helpdesk is just amazing, I couldn't ask for anything more.
Capterra
At times, there seems to be a delay in the connection.
Capterra
After having a terrible experience with another software company, I was terrified to try anything else.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
My experience has been great I purchased this when I first started my business and it’s been my best investment.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The only thing we dislike is that we didn’t start using GD sooner. We have only had connection issues but that is due to poor cellular service due to rural area.
G2
