mhelpdesk vs GorillaDesk

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GorillaDesk vs mhelpdesk

mhelpdesk vs GorillaDesk Comparison

GorillaDesk vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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GorillaDesk

4/5

Visit Website GorillaDesk

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

GorillaDesk

GorillaDesk is a modern field service software built on new and special technology. Which helps businesses operating in the field to manage their work orders better and efficiently. With this software, you can operate the field business without error by customizing the work order. Under this, you get a special facility to prioritize the work and assign tasks to the team members on time. This software is mainly developed for small, medium and large businesses, it is used to provide plumbing, pest control, HVA... Read more

Rating Comparisons

Overall

4.1/5

4/5

Features

4.6/5

3.9/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.8/5

Mobile App

3.6/5

4.5/5

Ease of Use

4.3/5

4.8/5

Popularity

4/5

4.6/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

I love working with this software. Their helpdesk is just amazing, I couldn't ask for anything more.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

After having a terrible experience with another software company, I was terrified to try anything else.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

My experience has been great I purchased this when I first started my business and it’s been my best investment.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Software Advice

4.0/5

4.9/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

The only thing we dislike is that we didn’t start using GD sooner. We have only had connection issues but that is due to poor cellular service due to rural area.
G2