Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Capterra
At times, there seems to be a delay in the connection.
Capterra
The only problems we have had is with staff not being trained properly to use all the features.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
On site information can be overwritten or falsified because the timer is manually started.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Customer detail provision, Timesheet report Audio feature
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
It's buggy and has loads of problems, says it saves when I haven't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
Really easy to import customers from accounting software or adding them manually. Job & staff planning is simple and can be made recurring indefinitely unlike most CSM software.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Price is rather high but then you get what you pay for
G2
