Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
The customer service, especially [SENSITIVE CONTENT], has been SUPER helpful answering all my questions with promptness and accuracy. Very much appreciated, especially when you're a
Capterra
At times, there seems to be a delay in the connection.
Capterra
Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
For just starting out my business and coming from more expensive software it was the best decision I made to help keep everything organised and flowing. Great choice for any tech to use.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Software is not working well for us as we have single customers with a lot of individual sites and units to keep up with.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
What I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Wish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
I love the customization of bid forms for your own company layout. I also like the ease of creating proposals and how easy it is to reorganise or edit them. The template creator makes putting together big quotes less time consuming. This software is definitely helping our productivity!
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The biggest drawback for me, as an estimator, is the Line Items catalogue. Every single different line item I create has to be catalogued which ends up creating a huge catalogue of very similar line items. You should be able to create a line item from a standard line item in the catalogue and just make small changes to fit your proposal needs without having to save every little difference.
G2
