Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Is overall features but also its configurability.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Not enough people benefitting from its use!
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
easy layout and customizeable, friendly staff and they don't leave you hanging when asked a question the price doesn't break the bank and they are growing with technology they are constantly make improvement to their products.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
They are in another country so the time frame is off but that is not a deal breaker because they have a chat bubble.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The flexibility of the program - when we hit a roadblock fieldinsight team are great at offering a work around or adding as a new implement, offering customisation on a great monthly plan Customer service is awesome asset management.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Only minor things, such as the consistency of where buttons are located or job search function for ongoing jobs/adding a job number to timesheets on mobile versions. Scheduler view is pretty easy and more versatile. Would love if the inventory system could be a bit more sophisticated with incoming and outgoing.
Software Advice
